Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Managing Your Account
Managing Your Account
These articles provide instructions on how to manage your AEPSi account.
- How do I create custom fields?
- How do I delete a program?
- Can I recover a program that I accidentally deleted?
- How long will I have access to my current AEPSi account after I purchase the new AEPSi account?
- When will my current AEPSi account expire?
- How do I edit a Program?
- How do I add a program?
- How do I view my programs?
- How do I search for a program?
- How can I add Account Administrator access to an existing user?
- Can I use one login to access multiple AEPSi accounts?
- What is a Pro Account?
- Can I add other Account Administrators?
- How many administrators can you have in an account?
- What is an Enterprise Account?
- What is a Program Reviewer?
- What is an Account Administrator?
- What is a Pro Account Administrator?
- What is a Program Administrator?
- What is a Provider?
- What is an Account Reviewer?
Administrative Functions
- How do I create custom fields?
- How do I delete a program?
- Can I recover a program that I accidentally deleted?
- How do I update my account information?
- How do I view my programs?
- How can I add Account Administrator access to an existing user?
- Can I add other Account Administrators?
- How do I transfer child records from one program to another?
- What information is included when I transfer child records?
- Where can I find recent transfers?
Billing and Account Management
- What is the cost per child for using AEPSi?
- What ongoing costs will be charged for AEPS and AEPSi?
- What type of subscription do I have?
- What is my subscription start and end date?
- Is there a fee for transferring my data from my current AEPSi account to the new AEPSi account?
- Where can I find my billing information?
- AEPSi Billing: Policies & Procedures for Subscription Use
User Management
- How do I change my password?
- How do I add program users?
- How do I assign a Lead provider?
- How do I add a provider?
- How many administrators can you have in an account?
- What is a Program Reviewer?
- What is an Account Administrator?
- What is a Pro Account Administrator?
- What is a Program Administrator?
- What is a Provider?
- What is an Account Reviewer?
- How do I delete a user profile?
- What types of users are in a program?
- How do I change my username?
Popular Articles
- Quick Guides
- OSEP Reporting Tutorial and Slide Deck
- Aepsi Glossary
- How do I import child profiles?
- Getting Started Tutorials
- How can I move my data from the current AEPSi account to my new AEPSi account?
- How do I view my programs?
- How do I add a Provider to a child profile?
- AEPSi Billing: Policies & Procedures for Subscription Use